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LETTER: Regarding Hilltop House

Randy Walter has been a Hilltop House resident since 2004. I am writing this letter because of the recent negativity in the paper about the Hilltop House Long Term Care Facility.

Randy Walter has been a Hilltop House resident since 2004.

 

I am writing this letter because of the recent negativity in the paper about the Hilltop House Long Term Care Facility. 

Some of the dedicated staff are feeling quite depressed about the recent articles and letters. 

The experiences being shared are not a total reflection of the care received at the Hilltop House.

I have had MS for 43 years and I have been a quadriplegic since 1990.  I have lived in the Hilltop House for 14 years now.  

I have been in other facilities that make Hilltop House look like a palace. 

The staff, in general, is excellent. They are overworked, working overtime and double shifts, which then leads to burn out and illness. 

The health care system is continually out of balance due to the shortage of staff.  Once they fall ill due to burnout, the system becomes even more taxed in the staff to patient ratio. 

Even when we are fully staffed, the workload is too heavy for the staff to manage at times. 

I want to point out that it is the system that is not healthy.  The staff do the best they can.  I am happy with the care I am receiving. 

The food could absolutely be improved.  One thing is for sure, you will not get fat at the Hilltop House – no one asks for seconds.

There are however fantastic volunteers who come in and cook Friday night dinners and some breakfasts.  

The food they provide is amazing and delicious.

I hope this letter, coming from a resident of the Hilltop House, will provide you with another perspective to think about.

 

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