I have been a regular visitor to Whistler Blackcomb for more than 20 years spending approximately two weeks a season in this beautiful place. We live in Ottawa, and our son has lived in Whistler for 11-plus years and is happily settled there as his home with his partner.
My 10-day Edge Card was never activated for the 20/21 season. A knee replacement in Dec. 2020 did not allow early season skiing, and later season skiing was not possible due to essential travel only [recommendations surrounding COVID-19]. Then the resort closed.
I have spent more than 15 hours on hold with Vail Resorts and its claims people, have filled out forms, have been promised a call back five times over the past two months and nothing.
The previous season cut short provided a partial refund based on days used. That was fair. Now for this past season it seems that Vail Resorts’ approach is to frustrate passholders through lack of response and process to deal with the volumes.
I have already ordered my 21/22 pass with many unknowns, but I am feeling very unappreciated as a 20-year-plus client that flies across the country to ski and support the local economy, not to mention visit with family.
Whistler is letting its new U.S. owners degrade the great customer experience Whistler is known for.
Now Guest Services at Whistler Blackcomb is closed and we are forced to deal with non-responsive Vail Resorts.
Mike Hayes // Ottawa
