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New 9-8-8 crisis line launches across Canada next week

Richmond's Chimo Community Services among more than 40 networks part of the new $156-million crisis line.
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A 24/7 suicide and crisis helpline will be available Canada-wide starting Nov. 30. Kunakorn Rassadornyindee, iStock/Getty Images Plus photo

Chimo Community Services is one of more than 40 networks part of a new nationwide dedicated suicide and mental health crisis line that is launching next week.

As of Nov. 30, Chimo volunteers and call takers across Canada will begin taking calls and texts from the new 9-8-8 suicide crisis helpline.

Ya’ara Saks, Minister of Mental Health and Addition and Associate Minister of Health, was joined by Slinder Bhatti, executive director at Chimo Community Services and Richmond Centre MP Wilson Miao for the announcement at the Richmond Caring Place on Monday afternoon.

There is an average of 4,500 lives lost to suicide every year, amounting to approximately 12 people per day, according to statistics.

“Suicide does not discriminate; it affects people of all ages and backgrounds across Canada,” said Bhatti.

“These are only the reported numbers. Behind these numbers are families shattered, communities impacted and a collective responsibility to address this crisis.”

The helpline will have “trauma-informed and culturally appropriate suicide prevention services” by trained crisis responders 24/7 in English and French for everyone in Canada.

Those who reach out on the 9-8-8 line will be connected to responders closest to them in their communities based on their area code. Additional responders from a national hub will take calls and texts when a local responder is not available.

“Suicide can affect anyone, regardless of age, race, gender or background,” said Saks.

“I am pleased to announce Chimo Community Services as one of the many crises and distress centres across the country who will provide confidential and judgment-free suicide prevention support for the people in their community. Knowing your community matters, especially when it comes to helping someone in crisis.”

The Government of Canada announced an investment of $156 million over three years in Budget 2023 to implement the 9-8-8 crisis line.

Meanwhile, the Talk Suicide Canada line can still be reached at 1-833-456-4566 by phone or by text in the evenings at 45645.

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