After Lila Moody-Ogilvie was found dead on March 10 — days after she'd been accidentally removed from the Vancouver Police Department's missing persons list — the hotel she was found in said they followed policy.
Hotel Canada in Vancouver, also known as the Marble Arch Hotel, is owned by the provincial government and run by Atira Women's Society. Due to confidentiality, they could not share details about specific tenants.
In an email on March 31, Janice Abbott of Atira told The Chief, "If we do not see someone in 24 hours, we do a health and wellness check. This includes knocking on the tenant's door and if no answer, entering their room. If we do not see anyone for 48 hours we file a missing person's report. We also call next of kin, check with known friends, contact any services we know they access on a regular basis, hospitals, VPD, etc. We then cooperate with the VPD as they investigate."
She added that vulnerable tenants may get health and wellness checks every eight hours. For those tenants, Atira would file a missing persons report after 24 hours.
"We do ask tenants to let us know when they are going to be away. If they advise us they will be away and have a history of being away, we do not do health and wellness checks unless they do not return as they indicated," Abbott's email said. "I can confirm that in this case staff followed our policy."
Moody-Ogilvie lived in the hotel, but was found in the room next to her own. Her family reported her missing on Feb. 28, and have since filed two complaints to the Office of the Police Complaints Commissioner over how her case was handled by the Vancouver Police Department.
